Last updated: May 8, 2026
These Terms of Service ("Terms") govern your access to and use of getmem.ai, including our website, APIs, documentation, SDKs, hosted services, dashboards, and related tools (the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
getmem.ai is a memory API and developer tool for AI agents, operated by the getmem.ai team ("getmem.ai", "we", "us", or "our"). For questions, contact [email protected].
You are solely responsible for your applications, agents, integrations, prompts, users, data, workflows, outputs, decisions, and business processes that use or rely on the Service. You are responsible for:
The Service is not legal, medical, financial, tax, employment, safety, security, or other professional advice. You must not rely on the Service as the sole basis for decisions that may affect a person's rights, health, safety, finances, employment, housing, credit, insurance, legal status, or other significant interests. You are responsible for any regulated, high-risk, or sensitive use of the Service and for obtaining professional review where appropriate.
You must not use the Service to:
We may suspend or terminate access if we reasonably believe your use is unsafe, unlawful, abusive, or harmful to us, other users, infrastructure, or third parties.
As between you and getmem.ai, you retain rights to data you submit to the Service ("Customer Data"). You grant us a limited license to host, process, transmit, store, transform, retrieve, and display Customer Data only as needed to provide, secure, troubleshoot, and improve the Service, and as otherwise described in our Privacy Policy.
You are responsible for the accuracy, legality, quality, and sensitivity of Customer Data. Do not submit secrets, credentials, payment card data, medical records, government identifiers, children's data, or other highly sensitive data unless you have confirmed in writing that your plan and configuration are appropriate for that use.
The Service may extract, summarize, embed, retrieve, rank, or return memory context for use by AI systems. AI-related outputs may be incomplete, inaccurate, outdated, biased, unsafe, or unsuitable for your use case. You are responsible for testing, reviewing, monitoring, and deciding whether any memory item, retrieved context, or AI output is appropriate to use.
We are not responsible for how your application interprets, displays, combines, acts on, or exposes memory data or AI-generated content.
We aim to provide a reliable Service, but we do not guarantee that it will be uninterrupted, error-free, secure, or available at all times. We may modify, suspend, throttle, degrade, or discontinue any part of the Service at any time, including for maintenance, security, abuse prevention, legal compliance, or product changes.
You are responsible for keeping your accounts, credentials, API keys, tokens, and integrations secure. You are responsible for all activity under your account or keys, whether or not authorized by you. Notify us promptly if you believe your credentials or systems have been compromised.
Paid plans, credits, usage limits, and pricing may be described on the website, in an order form, or in your account. Unless otherwise stated in writing, fees are non-refundable, usage is measured by our systems, and we may change pricing or plan features prospectively. You are responsible for taxes, charges, and usage generated by your account.
The Service may interoperate with third-party AI model providers, infrastructure providers, analytics tools, SDKs, package managers, hosting platforms, and other external services. We are not responsible for third-party services, their availability, their terms, their security, or their handling of data. Your use of third-party services is governed by their own terms.
We and our licensors own the Service, including software, APIs, documentation, designs, trademarks, and other materials. Except for rights expressly granted in these Terms, no rights are transferred to you. You may not copy, modify, reverse engineer, resell, or create competing services from the Service except where permitted by law or by an applicable open-source license.
If you provide feedback, ideas, bug reports, suggestions, or feature requests, you grant us the right to use them without restriction, compensation, or obligation to you.
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, security, and error-free operation.
We do not warrant that the Service, memory retrieval, AI outputs, integrations, documentation, examples, or generated content will be accurate, complete, safe, lawful, compliant, uninterrupted, or suitable for your specific use case.
To the maximum extent permitted by law, getmem.ai and its owners, employees, contractors, affiliates, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages; loss of revenue, goodwill, data, customers, opportunities, or business interruption; or any damages arising from your applications, users, Customer Data, AI outputs, decisions, or third-party services.
To the maximum extent permitted by law, our total liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the three months before the event giving rise to the claim, or (b) USD $100.
You agree to defend, indemnify, and hold harmless getmem.ai and its owners, employees, contractors, affiliates, suppliers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising from or related to your use of the Service, your applications, your users, Customer Data, your breach of these Terms, or your violation of law or third-party rights.
You may stop using the Service at any time. We may suspend or terminate your access at any time if you breach these Terms, create risk, fail to pay fees, or use the Service in a way we reasonably believe is unlawful, abusive, or harmful. After termination, some provisions will continue, including those relating to ownership, disclaimers, limitation of liability, indemnity, and dispute resolution.
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Service after changes become effective means you accept the updated Terms.
For questions about these Terms, contact [email protected].